Services

Our company processes have been constantly refined (since 1998) which minimises the common problems associated with many service providers who may leave process creation to inexperienced personnel that don't work together to create symmetry, efficiency and teamwork accuracy. Leaving your IT infrastructure in the hands of service providers who rely on the discretion of many and varied poorly trained employees or contractors reduces the efficiency of each and every hour you end up paying for, and inevitably costs you more.

We have efficient and accurate methods for monitoring servers remotely to minimise downtime associated with issues that are not identified in time to rectify promptly. We offer to monitor our clients' servers very closely on a daily basis at a reasonable cost, so we can identify and rectify most problems before you and your staff experience any reduction in productivity. As part of our monitoring process we also monitor the operation of your server's daily backup process. Backups can be an area which may be less than 100% reliable, especially where backup tape drives are in use. This is why there is no substitute for expert translation of your backup logs on a daily basis to ensure your backups are being created in a reliable manner.

A great deal of the work we perform for our clients is of a preventative nature because occasional hardware failures and software problems are part and parcel of modern computer equipment. Your business needs to be prepared for these events, and your disaster recovery plan should be in the hands of a capable and pre-prepared IT management provider, experienced in rectifying network failures in a timely manner, with a heavy focus on data protection and restoration.

Why do small businesses need IT support?

Is your IT infrastructure managed responsibly? The requirements of most IT environments evolve from simple issues through to complex problem solving as your business grows. There are many areas which need to be addressed as your infrastructure and IT requirements expand over time.

Can you afford not to manage your IT environment?

Who is monitoring your IT environment while you concentrate on your core business? If your business has not prepared adequately to recover from a disaster; you have an unmanaged IT environment. This is the ‘Achilles Heel' of many small business operations where experienced IT support is lacking. Outsourcing IT support from SBSA can remedy this condition in a very cost effective way.

  • What is down time costing your business?
  • What are slow and unreliable computers costing your business in terms of productivity and staff morale?
  • What would data loss mean to your business?

Client/server network services

We specialise in building robust and highly productive business IT solutions based on Microsoft's Small Business Server software, which is a bundled suite of Microsoft server products including Microsoft Windows Server, Microsoft Exchange Server, Microsoft ISA Server, Microsoft SQL Server and Microsoft Shared FAX Service.

Our Client/Server network services include the following:

  • Server hardware and software sales
  • Business Technology Assessments (IT audits) and Network Design
  • New Server rollouts (including servers you may have already sourced from another supplier)
  • Server migrations
  • Remote Server monitoring and maintenance
  • Network maintenance and Critical Patch Installation
  • Problem solving and general network administration

Peer-to-peer networks

We also design, implement and maintain IT solutions using less ‘feature rich' peer-to-peer network technology for lower budget situations. We recommend configuring ‘peer to peer' networks with a view to upgrading the network to a client/server configuration in the future, which makes the migration cheaper when the time comes.

Fully equipped service centre

  • Repairs to all desktop and notebook brands
  • Rectification of Windows issues
  • Total virus and spy ware threat management solutions
  • Notebook performance upgrades
  • Network Server repairs, rebuilds and upgrades
  • Printer repairs

Helpdesk (trading account required)

  • Phone Support
  • Remote Control Support for Servers and Workstations
  • Email support

Contact us now for pricing or to establish an account to access our support services

Onsite support

  • IT Infrastructure assessments for new customers
  • Network Design
  • Network Security Audits
  • Wireless Networking Solutions
  • Remote Access Solutions
  • Automatic and Manual Data Backup solutions
  • Disaster Prevention and Recovery
  • Broadband Internet & Printer Sharing
  • Router configuration
  • Remote Network Monitoring
  • Remote installation of critical updates
  • New server installations/rollouts
  • Server migrations
  • Security Solutions to protect data from inside and out
  • Email and domain name solutions
  • Peer to Peer network installation maintenance and support
  • Firewall setup and management
  • Desktop faxing solutions
  • Business grade internet connection solutions